Privacy Policy
At VAYGO, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website (“Site”). By accessing or using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide you with a smooth, secure, and personalised shopping experience.
a. Personal Information You Provide
When you interact with our Site, we may collect:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment-related details (processed securely via third-party gateways)
- Order history and product preferences
- Communication shared with customer support
b. Automatically Collected Information
When you browse our Site, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed, time spent, and interactions
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Communicate order updates and support requests
- Improve website performance and user experience
- Personalise product recommendations
- Send marketing communications (only if you opt in)
- Prevent fraud and ensure platform security
- Comply with legal and regulatory obligations
3. Payment Information
All payments made on the VAYGO website are processed through secure third-party payment gateways
VAYGO does not store or directly process your card, UPI, or banking details. Payment providers adhere to industry-standard security practices.
4. Sharing of Information
We do not sell or rent your personal data.
Your information may be shared only with:
- Logistics and delivery partners
- Payment gateway providers
- Technology and analytics service providers
- Legal or regulatory authorities when required by law
All partners are contractually obligated to protect your information. with:
5. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyse website traffic
- Improve functionality and performance
- Enable personalised experiences
You may manage or disable cookies through your browser settings.
Disabling cookies may affect some features of the Site.
(For more details, refer to our Cookie Policy.)
6. Marketing Communications
If you opt in, we may send you:
- Product updates
- Offers and promotions
- Launch announcements
You can unsubscribe at any time using the link provided in our communications or by contacting us.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
While we strive to protect your data, no method of transmission over the internet is 100% secure.
9. Your Rights
You have the right to:
- Access your personal data
- Request correction or updates
- Withdraw consent for marketing communications
- Request deletion of your data (subject to legal obligations)